OUR DELIVERY POLICY
Processing time
Processing time varies for different outfits. Ready to wear outfits are processed between 3-5 working days. However production of bespoke outfits take weeks to months which will be communicated to the client during consultations. So processing times are not included in the estimated delivery time at check out.
Shipping rates
Shipping rates are calculated at checkout and vary depending on your delivery location.
Dispatch
Please notify us by sending an email to aladukeh@gmail.com
with your order number as the subject if you do not receive a dispatch/delivery notification within the specified processing time.
Item not delivered?
If you have not yet received your order within the estimated delivery time, please allow an extra 3 days before contacting us because packages may have been delayed by selected courier service.
Once items are dispatched it is the responsibility of the courier service to ensure items are delivered. Items will be resent if returned to us by the courier.
Customs and Duties Charges
Shipments crossing international borders are most likely subjected to the assessment of duties and taxes imposed by the delivery country’s government. These charges will be included at checkout except otherwise required by the delivery countries (some countries require duties to be paid at the border).
If you have any further questions or concerns regarding our policy, please don’t hesitate to contact our customer support team.
ALADUKEH